Common Questions
Straight answers to what clients usually ask before working with Palette Partners.
- Am I locked into a contract?
- No hidden penalty clauses — the terms are short enough to actually read. That's been true since we started the agency and it hasn't changed.
- I already have an agency — can you just review what they're doing?
- Some clients use the audit findings with their current agency instead of switching. Ask about a standalone audit and we'll scope it separately from any ongoing work.
- When does retail & e-commerce marketing typically start working?
- Some fixes show up within days; structural changes take longer to compound. We check in weekly early on specifically to catch problems before they cost you a full quarter.
- How do I know it's working?
- We'll walk through the first report together so you know exactly how to read it. You can export the raw data whenever you want it.
- What happens to my accounts if we part ways?
- Nothing about our process depends on you being unable to leave easily. A clean handoff has never been a point of friction with a past client.
- What should I budget for retail & e-commerce marketing?
- We price by the actual hours a project takes, not an arbitrary tier. A short intake call is usually enough to give you a specific figure.
- Do you work with businesses like mine?
- Our client roster stays small on purpose, so fit matters more to us than volume. Book a short call and we'll give you an honest answer either way.